Frequently asked questions
Q:What should I do if my order arrived damaged or items are missing from the order?
A:Please keep the outer packaging of the parcel and take photos of the parcel and the items you received. Then please notify us as soon as possible at support@occer.com. We will resolve it for you.
Q:How long will it take to receive my order? Can you expedite the shipping?
A:Orders are usually dispatched within 2 business days,We will do our best to get your order to you as quickly as possible.
Q:What should I do if the package status says "delivered" but I did not receive it?
A:lPlease contact the shipping company to report the issue and open a case within 7 days. Then please forward your case number and/or any response from the carrier to support@occer.com as soon as possible after the package is shown as "delivered" and we will do our best to help.
Q:How do I return or exchange my order?
A:If for any reason you are unsatisfied, Apexel gladly accepts returns on most gear that is in its original undamaged packaging and products must be in new, mint condition within 30-days for a refund.For returns and refunds, please contact us directly via email support@occer.com, or contact us online. For detailed information, please see our Return Policy.
Q:How can I check my order status?
A：When your order is shipped, we will send an email with tracking information. If you have an https://www.occer.com/apps/track123 account, you can also check the order status inside your account. If you checked out as a guest, find the "Payment Successful" email from us and click on "My Order".